FAQs

Please get in touch with any questions you have!

If you have a question regarding the delivery of your order and have a tracking number, please try our 'Track Your Order' service first. Our FAQs below should help to answer any other questions you may have. 

If these haven't been able to answer your query, please feel free to send us a message. 

 

Which payment methods are accepted?

We currently accept Mastercard, Visa and American Express card payments as well as PayPal. More payment methods will be added in the future.

 

I need to change something on my order. How can I do that?

If you need to change or cancel your order, please contact us immediately at support@walfree.co, once our warehouse has processed your order, we will be unable to make any changes.

 

My order status says "Unfulfilled". What does that mean?

"Unfulfilled" just means that we successfully received your order! Once your order is shipped, you'll receive a tracking number and your order status will change to "Fulfilled."

 

Can I cancel my order?

We try to process our orders extra-fast to make sure that they arrive with you as soon as possible, so cancelling an order after it’s been made isn’t always possible. However, we always want to help so please drop us an email (with your order number) to support@wallfree.co

 

How can I track my order?

When your item is dispatched, we will send you an email with your tracking information. You should receive a tracking number and link to a website where you can track your parcel. If you need help, give us a shout on email or Live Chat. We’re always happy to lend a hand.

 

I haven't received my order. Now what?

Although we try to choose traceable services for our orders, things don’t always go according to plan. If your order hasn’t arrived in the estimated delivery time, please get in touch with us via Live Chat or send us an email to shipping@wallfree.co

 

Something is missing in my order. What do I do?

If you ordered more than one product, it’s very likely that they will arrive separately as our products are made by various partners. You should receive tracking for each parcel as they are dispatched, so please check the tracking on your missing item. 

 

Is there a warranty?

Wallfree has a limited warranty that covers manufacturer's defects for one year after the original purchase. Basically, if the product parts or mechanics don't work properly, and it's our fault, we will repair or replace your product for free. However, this does not cover any abuse you might put your product through on your own. The warranty does not cover water damage, normal wear and tear, batteries, accidental damage, scratches, strap damage, or theft. Proof of purchase is required for all warranty claims and service requests, so please keep your receipt.